Privacy and data protection policy

Welcome to IMAGO DEI CREATIONS!

This Data Protection Policy of IMAGO DEI CREATIONS, S.L. will apply to browsing our website, www.imagodei.com, as well as to the purchase of our products through it.

Who is responsible for the processing of your personal data?

Responsible entity: IMAGO DEI CREATIONS.

Tax Identification Number (NIF): B56503865

Address: Calle De La Maquinaria 4 office 11. 07011, Palma De Mallorca (Balearic Islands). Spain.

What presence does IMAGO DEI CREATIONS have on social networks?

IMAGO DEI CREATIONS has the following profiles on the main Internet social networks (Instagram).

IMAGO DEI CREATIONS recognizes itself as responsible for the processing of its users’ data, followers, or people who make comments through them. IMAGO DEI CREATIONS also disclaims any type of responsibility for comments from users and followers on its social networks.

IMAGO DEI CREATIONS may use the profiles described above to inform its users about topics that it considers of interest.

What personal data do we collect about you?

The personal data we may collect are as follows:

Identification data. Name and surname, postal and electronic address, and telephone number.
Payment information. Payments for our products are managed through platforms, so IMAGO DEI CREATIONS does not collect any personal data of this nature.
Personal data to create a skincare routine: gender, information about pregnancy or breastfeeding, age, skin type, etc.
Profile data: username and password, purchases or orders made, preferences, comments, and survey responses, as well as all the profile data that we might add (like the use of data analysis or profiling).
Information on your visits to the imagodei.com website: IP address of your device, date and time of access. For more information on this processing, consult our Cookie Policy.
Any data that you voluntarily send us through the contact on our website or other communication channels.
Any information that you voluntarily share publicly on the social networks of IMAGO DEI CREATIONS. Such information will be subject to the privacy policy of the social network where you share it, so we recommend that you review the privacy settings of your profile.
Marketing and communication data: data about your preferences when receiving direct marketing from us or from third parties, as well as your communication preferences.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data, although legally they are not considered personal data because they do not reveal your direct or indirect identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the website. To improve the service and content we offer, the IMAGO DEI CREATIONS website uses the Google Analytics web analysis service.

However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data according to the provisions set in this Privacy Policy.

Do we process data of minors?

The sale of our products is not directed to minors. However, minors under 16 years of age who wish to register on our website and/or acquire our products must have the authorization of a parent/guardian or legal representative.

Likewise, if you share on our social networks images in which minors under 16 years of age appear, you must ensure beforehand to have the authorization of the parent/guardian or legal representative of the minor.

IMAGO DEI CREATIONS reserves the right to request at any time the accreditation of such authorization.

For what purposes do we process your personal data?

IMAGO DEI CREATIONS processes your personal data for the following purposes:

To provide you with the information you request about our products.
To ensure the correct processing of your order, for example, when you make a purchase with us through our website.
When you register as a user through our website.
Management of the loyalty program subscription.
Managing your participation in raffles, promotions, and/or surveys.
We use your identification, technical, contact, tracking, usage, and profile data to create an impression of what we think you might want or need, or what might be of interest to you. This use allows us to decide which products, services, and offers may be relevant to you in order to inform you about them. This process is called “direct marketing.”
When we have to fulfill any legal or regulatory obligation, for example, maintaining sales records to comply with our tax obligations.

What is the legal basis for processing your personal data?

We only use your personal data when the law allows us to. Please note that, depending on the specific purpose for which we use your personal data, the processing may be subject to more than one legal basis. Generally, this will happen in the following circumstances:

Execution of a contract: for the management of your purchases through our website.
Consent: We need this basis of legitimacy for the following purposes:
- Managing your participation in raffles, promotions, and/or surveys.
- Acceptance of cookies for direct marketing actions and/or profiling.
- Development of commercial profiles from harmonized personal data.
The compliance with legal obligations of IMAGO DEI CREATIONS.
- Fraud investigation.
The legitimate interest of IMAGO DEI CREATIONS in improving our products and customer service or managing your inquiries.

If you need more information about this point, please do not hesitate to contact us.

Who has access to your personal data?

Your personal data will only be communicated to those persons or entities that need access to it in order to manage the orders of our products or services.

Hosting provider: WordPress. For more information on how this provider treats its services, please consult their privacy policy at the following link: https://es.wordpress.org/about/privacy/

How long do we keep your data?
Your personal data will be kept for as long as necessary to fulfill the purposes for which it was collected. After this period, IMAGO DEI CREATIONS will proceed to delete them from their systems, without prejudice to the possibility of keeping them, limiting their processing to the exercise and defense of claims, in the terms provided by the applicable legislation.

What security measures do we apply to the processing of your data?

IMAGO DEI CREATIONS applies security measures to ensure the confidentiality, availability, and resilience of the data processing systems for personal data. In addition, we carry out verification and assessment processes of the technical and organizational measures implemented, in order to ensure at all times the security of personal data.

What are your rights?

You can exercise the rights listed below:

Confirmation request: At any time, you can ask IMAGO DEI CREATIONS to confirm whether or not we are processing your personal data.
Access to personal data: You can access your personal data, request the correction of any inaccurate data, or request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Request for limitation: In certain cases, you can request the limitation of the processing of your data. In this case, we will only keep your data for the exercise or defense of claims.
Oppose processing: Under certain circumstances, you can oppose the processing of your data.
Data portability: You can request the portability of your data.
Revoke consent: You can revoke consent that you have given for the processing of your data by IMAGO DEI CREATIONS.
Lodge a complaint: Present a complaint before the competent data protection authority.

How to contact us?

We always want to listen to our customers, especially if you think we can do better.

If you:

Have any questions or comments about this notice.
Would like us to stop using your data.
Wish to exercise any of your rights as set out above, or have a complaint.

Please do not hesitate to get in touch with our customer service team, who will be happy to answer any questions you may have.

You can contact our privacy team by writing to the email address: legal@imagodei.com, or if you prefer, you can contact us through the contact section of our website.